Contact us

Covid-19

We are receiving a large volume of enquiries relating to airline and package holiday refunds due to Covid-19.

We cannot respond to individual enquiries.

Read our COVID-19 guidance for passengers.

Due to the Covid-19 outbreak and in line with Government guidance, our staff are working from home and our offices are closed to visitors who do not have appointments.

You can help us through this unprecedented time by not communicating with us via traditional post as far as possible. Instead, please email us and do not contact us by post until further notice. If you send any documents by post rather than by email, please also send copies of the relevant documents by email at the same time.

Note that all documents should be sent to us electronically.

See our guidance relating to COVID-19 for more information.

Legal matters

CAA

The CAA accepts service of legal proceedings sent by post to Legal Department, Aviation House, Beehive Ring Road, Crawley, West Sussex, RH6 0YR.

Where legal proceedings are served by post, please also send copies of the relevant documents to the following email address at the same time as they are served on the CAA by post, provided that the total size of the email, including any attachments, does not exceed 50 megabytes: OGCMailbox@caa.co.uk.

You are responsible for the security of the information you are sending and therefore you must assess its sensitivity and whether email is a secure enough method of communication.

Close CAA

Air Travel Trust (ATOL)

The Air Travel Trust accepts service of legal proceedings sent by post to Air Travel Trust, CAA Legal Department, Aviation House, Beehive Ring Road, Crawley, West Sussex, RH6 0YR.

Where legal proceedings are served by post, please also send copies of the relevant documents to the following email address at the same time as they are served on the Air Travel Trust by post, provided that the total size of the email, including any attachments, does not exceed 50 megabytes: OGCMailbox@caa.co.uk.

You are responsible for the security of the information you are sending and therefore you must assess its sensitivity and whether email is a secure enough method of communication.

Close Air Travel Trust (ATOL)

General enquiries and feedback

We are happy to answer any enquiries, although you may wish to search our website first for the answer.

If your enquiry relates to an ATOL failure please see our guidance for customers and the travel trade containing information about claims, refunds and general advice for those affected.

Pilot licensing enquiries: Email fclweb@caa.co.uk.

Aircraft registration enquiries: Email aircraft.reg@caa.co.uk .

Drone and model aircraft registration: Email drone.registration@caa.co.uk or telephone 0330 022 9930 (Monday to Friday 8:30am to 4:30pm).

Engineer licensing enquiries: Email eldweb@caa.co.uk.

Licences or certificates for Air Traffic Controllers, Flight Information Service Officers and the Radio Operator's Certificate of Competence: Email ATS.licensing@caa.co.uk.

Medical certification enquiries: Email medicalweb@caa.co.uk.

Passenger health enquiries: Email ahu@caa.co.uk.

Aviation Security enquiries: Email AviationSecurityEnquiries@avsec.caa.co.uk

Recruitment: Contact our Talent Acquisition Team talentacquisition@caa.co.uk

Please see our guidance on how to make an enquiry which explains the different options that are available.

Please also see our guidance on how to make a report or complaint.