We use necessary cookies to make our website work. We'd also like to use optional analytics cookies to help us improve it.
For more information, please read our cookie policy.

UK – EU Transition, and UK Civil Aviation Regulations

To access current UK civil aviation regulations, including AMC and GM, CAA regulatory documents, please use this link to UK Regulation. Please note, if you use information and guidance under the Headings, the references to EU regulations or EU websites in our guidance will not be an accurate information or description of your obligations under UK law. These pages are undergoing reviews and updates.

Making a complaint

Details of our complaints policy in respect of an ATOL failure

ATOL claim queries

If you have a query about your ATOL claim and have been unable to contact our claims agency processing your claim, please log in to your claims portal account.

Complaints

If you wish to make a complaint to the CAA about our staff or the service you received following the failure of an ATOL holder, you will find information about the complaints policy and how to complain in the links below:

Latest from UK Civil Aviation Authority

  1. UK Civil Aviation Authority proposes new NATS airline charges
    • Published on:
    • Category: News Item
  2. General Aviation Unit has busy summer of activity
    • Published on:
    • Category: News Item
  3. UK Civil Aviation Authority signs arrangement with Civil Aeronautics Administration of Taiwan
    • Published on:
    • Category: News Item

View all latest news